Story point estimates aren't showing

Agile Docs looks for the “Story Points” field in Classic Projects and the “Story point estimate” field in Next-Gen Projects. Ensure you’re using these fields to estimate issues.

If you’re using the above fields in the correct project type but still aren’t seeing story points in Agile Docs, check you don’t have duplicate fields with the name “Story Points” and/or “Story point estimate”.

To do this:

1. Go to Settings => Issues => Custom Fields and check if there’s more than one field named “Story Points” or “Story Point Estimate”.

Open

2. Confirm with your Jira Admin that the duplicate field isn’t being used anywhere else on your instance.

3. Delete the duplicate field/s.

4. Cancel your trial of Agile Docs and start it again. This will update the data in Agile Docs to use the correct field for story points.

If you’ve tried the above and still aren’t seeing your story points estimates, contact support.